Shipping & Returns

Shipping

At Root Cost Meds, we believe in transparent pricing. To keep product prices as low as possible, shipping is always charged separately and is not built into product pricing.

Because many of our products ship directly from their individual manufacturers, shipping is calculated separately for each vendor included in your order. If your order contains products from multiple vendors, you will see separate shipping charges for each vendor at checkout.

For the most cost-effective shipping, we recommend ordering products from the same vendor whenever possible, as products shipping from a single manufacturer can typically be combined into one shipment.

Shipping rates, delivery times, and carriers vary based on the vendor, package size, destination, and fulfillment method.

Processing Times

Most orders are processed during normal business days. Processing times may vary depending on product availability and manufacturer fulfillment timelines.

Returns

Due to the nature of dietary supplements and quality control standards, opened products generally cannot be returned. Unopened products may be eligible for return review within a limited timeframe, subject to product condition, manufacturer rules, and fulfillment policies.

Damaged or Incorrect Orders

If an item arrives damaged or incorrect, members should contact support as soon as possible with order details and photos when applicable.

Non-Returnable Items

Opened supplements, temperature-sensitive products, special order items, and products restricted by manufacturer policy may not be eligible for return.

Transparency Note

Our goal is to keep policies fair, clear, and aligned with manufacturer requirements while protecting product quality and member safety.